|
id
|
INT
|
|
|
|
|
nomor
|
varchar(30)
|
utf8mb4_unicode_ci
|
|
|
|
judul
|
varchar(255)
|
utf8mb4_unicode_ci
|
|
|
|
deskripsi
|
text
|
utf8mb4_unicode_ci
|
|
|
|
kategori_id
|
INT
|
|
|
|
|
jenis_tiket
|
enum('Medis', 'Non-Medis')
|
utf8mb4_unicode_ci
|
|
|
|
prioritas
|
enum('Rendah', 'Sedang', 'Tinggi')
|
utf8mb4_unicode_ci
|
|
|
|
status
|
enum('menunggu', 'diproses', 'selesai', 'ditolak', 'tidak_bisa')
|
utf8mb4_unicode_ci
|
|
|
|
user_id
|
INT
|
|
|
|
|
teknisi_id
|
INT
|
|
|
|
|
lokasi
|
varchar(255)
|
utf8mb4_unicode_ci
|
|
|
|
aset_id
|
INT
|
|
|
|
|
waktu_submit
|
datetime
|
|
|
|
|
waktu_proses
|
datetime
|
|
|
|
|
waktu_selesai
|
datetime
|
|
|
|
|
durasi_respon_menit
|
INT
|
|
|
|
|
durasi_selesai_menit
|
INT
|
|
|
|
|
catatan_teknisi
|
text
|
utf8mb4_unicode_ci
|
|
|
|
rating
|
INT
|
|
|
|
|
created_at
|
datetime
|
|
|
|
|
updated_at
|
datetime
|
|
|
|